Information Technology Field Engineer

About Us:AVASO is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.Website: SummaryPosition- Information Technology Field EngineerLocation- Larne, UKPosition Type- Full-Time ContractLanguage - English Role: - OnsiteNote:- Legally authorized to work in Larne, UK without any visa sponsorship.Job DescriptionProvide technical support as point of contact for IT for the site.End-user desktop, laptops, office IT with smart hand support for network and servers.Installation support for various software on end user systems and servers when requiredNew users onboarding preparing IT assets and tools.Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.Executive / VIP support.Coordination and remote hand support to backend team for Network & server smart hand support.IP phone, Video conference support, Level 1 Multifunction Printers support.Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.Supporting midrange servers.Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.Handing tickets on ServiceNow or similar ticketing system.Troubleshooting VPN.Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.Troubleshooting MS Windows 10.Troubleshooting MS Office 365 issues for end-users.Office IT Asset Management.Coordinate external vendors when engaged for support.Work independently and coordinate inhouse IT projects.Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team useShould provide technical guidance to Site Tech, prioritization on workload and resource capacity planningShould be leading the project support teamAsset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordinationCandidate Required Minimum Qualifications And SkillsBachelor’s degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 18 months years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting, and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.In addition, the Band 1 Technician provide support to Band 2 Engineers in resolving tickets.