Information Technology Infrastructure Operations Manager

IT Infrastructure & Operations Manager (UK & North America)One of Europe leading food manufacturing and distributions companies with a global presence requires a IT Infrastructure and Operations Manager to based out of its UK hub near to Trowbridge in Wiltshire.This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to ‘enhance health and well-being’ and support Britishfood and farmingand focus on using the best ‘ethicaland sustainably’ sourced produce.The IT&) Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&Ostrategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation.The Senior Infrastructure & Operations Manager is responsible for the deliveryof all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies.his role reports to the VP, Information Technology and has line management responsibilities for a team of 10. Key responsibilities Sets the mission,vision, and strategyof the I&O organisation to maximize the success of business and IT enterprise initiatives.Introduces innovative, differentiating infrastructure and operations capabilities that enhanceour overall competitive capabilities and enhance employee productivity.Works with the IT seniorleadership team on the serviceportfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs,acting as a trusted advisor,and ensuring cost-effective delivery of IT services to meet those needs.Creates and alignsan I&O value map by linkingtargeted business outcomeswith the future- state business capabilities required to achieve them.Drives alignment of I&O strategies to the organization’s environmental, social and governance goals.Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimisation.Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets.This includes delivery of a comprehensive IT asset management program.Collaborates with the Chief Information Security Officer (CISO) to ensureI&O contributes to, embraces, and applies security strategy.Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams.Supports periodic reviewsby audit teams, compliance teams and other risk-related functions as required.Requires skillsSkills & ExperienceExtensive IT Infrastructure experience, ideally withina multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc)A least 2 years of previous experience managingthe day-to-day IT Operations of a medium to large customer-facing organisation.A proactive, hands-onall rounder who combines a highly technical skillset with the ability to lead technical teams.Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives.Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essentialExceptional leadership skills,with the abilityto develop and communicate an I&O visionthat inspires and motivates staff and aligns with the IT and business strategyEffective influencing and negotiation skillsin complex environments where resources required for success may not be in direct control of this roleEvangelizing and implementing transformational initiatives where the target state includedagile, DevOps, SRE, cloud adoption at scale.Consolidating operations capabilities in large, complexenterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.Excellent analytical, strategic conceptual thinking, strategic planning, and executionskillsAbility to build consensus, make decisions based on many variables, and gain supportfor major initiatives.Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace businesstechnologistsStrong business acumen,including industry, domain-specific knowledge of the enterprise and its business unitsDelivery of hybridworking excellence to improve customerand user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore / offshore resource modelsThis role offers a basic salary up to £90K with an additional car allowance / car, bonus, pension, HC. 3 days a week in the Trowbridge office is required.This is a fantastic opportunity to join a true industry leader in a position of real influence.