Infrastructure Engineer (EUC Specialist)

FDM is a global business and technology consultancy seeking an experienced EUC Specialist in London to work for our client within the financial sector. As an experienced EUC Specialist you will be responsible for planning, designing and developing the launch of efficient operations for all end user computing systems. This will support our clients core organisational functions which includes all projects, continual service improvement and implementing new infrastructure.Responsibilities:Assist in the strategic design and implementation of the End User Computing infrastructure to ensure its high availability as well as own and manage service improvement plansprovide 3rd line IT support and act upon and resolve incidents escalated to the team in a timely mannerAssist in the planning, design, development, and deployment of new services and enhancements to existing services within End User ComputingOwnership of systems used for monitoring, backups, disaster recovery and security patching for End User Computing infrastructureEnsure compatibility and interoperability on computing systemsReview and analyse the effectiveness and efficiency of existing systems and develop strategies for improving implementation decisionsConduct research on hardware and software products to justify recommendations and to support purchasing efforts and service improvement activityProactively assist in the design and implementation of long-term strategic goals and short-term tactical plans for managing and maintaining End User ComputingDevelop, document, communicate and enforce a policy and procedures for standardising systems and software as necessaryMaintain availability of Production systems to agreed service levelsRequirements: At least 10 years of experience in IT infrastructure management projectsExcellent technical skills and knowledge in EUC (Win10, VDI on prem/cloud, profile management, user experience monitoring, endpoint management and security, all M365 technologies)Excellent administration, configuration problem solving and analytical troubleshooting ability in EUC technologies including Citrix, Citrix virtual apps, device image creation (SCCM, InTune, Citrix App Layering, Packer) VMware, Citrix NetScaler, Wyse/IGELExcellent knowledge of cloud-based solutions (AWS, Azure, Citrix Cloud)Excellent knowledge of Microsoft Technologies including Windows Server, Active Directory and ideally Exchange and/or SQL ServerProven experience of backup/restore packagesDesirable Requirements:Working knowledge of DevOps principals and technologies such as Terraform and Ansible, and scripting languages such as Python, YAML and PowerShell would be advantageousWorking knowledge/awareness of Agile, Kanban methodologiesITIL V3/4 accreditationAny Public Cloud practitioner certificationsAbout FDMWe are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.Diversity and InclusionFDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.