Inspections Manager - New Homes

Customer Care Manager - Permanent - Warrington - �45,000

Introduction & Role

We are currently representing a House Builder in the�North West of England, who are seeking a Customer Care Inspections Manager to join their team on a permanent basis.�

The role entails meeting customers post occupation and�determining defects and issues that have arisen providing excellent technical knowledge and support in order to rectify issues.

Day to day

• Travelling across the North West patch including Liverpool to Manchester and the surrounding areas meeting customers in their properties.


• Writing reports from Inspections to discuss with the Customer Care department and relevant stakeholders.


• Managing the Customer Care Operatives on a day to day basis to ensure quality works are carried out and to timescales.


• Liaise with the NHBC regarding technical defects�and attend resolutions and insurance claims.


• Ensure any works to be carried out by contractors or in house Maintenance Operatives are completed to the best quality and to the customers' expectations.

Key Skills required

• Previous experience within a Technical Customer Care Management role or similar in the House Building�/ New Homes�industry..


• In-depth NHBC knowledge.


• Excellent communication and customer facing skills


• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.