Insurance Administrator *27 days A/L + Career progression

We're truly excited to be recruiting exclusively for a leading insurance company based in Ashford. By joining our client's team as an Insurance Administrator, you will be part of a supportive and welcoming workplace that prioritises trust and integrity. Their commitment to employee training and development means you will have the opportunity to learn new skills and advance your career. You will play an essential role by helping shape the customer experience while working in an environment that values collaboration and innovation.

Please find all the details below:

Job title: Insurance Administrator

Location: Ashford, Kent. Your own transport is required for very occasional holiday/cover in Tenterden and Dover.

Salary: �22,000

Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers. Your new office is really modern and spacious and your desk will be on the front reception area ready to greet their loyal and valued customers.

Hours: Monday - Friday, 09.00 - 17.00

Exceptional Benefits:

• A supportive and friendly working environment
• 26 days annual leave plus bank holidays
• Birthday day off in addition to annual leave
• Option to buy/sell 5 days holiday per year
• Health Cash Plan
• Death in Service
• Pension
• Free Parking at all of the offices
• Fortnightly fruit deliveries
• Team lunch provided once a month
• Team social events twice a year

As an Insurance Administrator, you will play a vital role in providing exceptional service to both potential and existing customers. Your positive interactions will drive customer satisfaction and contribute significantly to the team's success.

Your daily duties would be to:

• Engage with customers by expertly answering incoming calls, directing inquiries appropriately, and warmly greeting visitors to the office.
• Provide support in booking review meetings to cater to customers' insurance needs.
• Manage stock effectively and ensure that marketing and business stationery is ordered in a timely manner.
• Oversee the efficient processing of incoming and outgoing post.
• Collaborate with the New Business and Marketing team to organise external events and keep social media accounts updated.
• Assist the Agency Manager in organising internal events and training sessions.
• Administer credit control processes, including customer payments and processing refunds within required time lines.
• Support the Administration Team by providing coverage during absences or high workloads, ensuring consistency and quality of service.
• Maintain excellent levels of customer service in every interaction, consistently meeting and exceeding customer expectations.

Experience required for this position:

• Proven office or front desk experience.
• Exceptional attention to detail with strong organisational abilities.
• Proficiency in IT, particularly Microsoft Office.
• Strong numerical and problem-solving skills.
• Ability to manage workloads effectively and remain composed under pressure.
• A collaborative spirit with a focus on building strong relationships through honesty and integrity.
• A passion for continuous improvement and a proactive approach to personal development.
• A commitment to delivering quality service while adhering to compliance regulations and internal policies.

Next steps:

If you are ready to embark on a rewarding career path with growth opportunities and a chance to make a difference, apply now! We can support you through your new job journey and help you with interview preparation too.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a �100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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