Intermediate User Researcher

JOB DESCRIPTIONAbout The RoleWe are recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.As an intermediate consultant in user research, you’ll come to our company with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.What you’ll doPlan, and execute a range of user research to support product designIdentify the most appropriate research methods depending on the phase of the service lifecycleHelp the team to build empathy for the service usersSupport usability evaluation sessionsUse a range of tools to collect data, and write research reports to present findingsEffectively present your findings and related design/business recommendations and customer insights to stakeholdersCollaborate with other members of Agile, multidisciplinary teams within a user-centred design processLearn from insights from user research and metrics to define and improve the service, and explain your decisions clearlyRun workshops with your team and stakeholdersWork with our research and design community to share best practiceAbout the Candidate:Experience of working with senior stakeholdersExperience of using different research methods (qualitative and quantitative) to gain insightsWorking knowledge of user-centred design principles and practicesUnderstanding of a client’s strategic objectives and how the insights from your research support themAbility to explain your findings and deal with challenges from stakeholdersAbout The CompanyAs well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:Contributory pension scheme (company 6% with employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of:private health coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree planting