Internal Account Manager

Rewards and Benefits on Offer

• Excellent company culture


• Training and career progression opportunities


• Monday to Friday working hours


• Permanent role


• Working within a fast-growing company

Our New Client Opportunity

Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The Job you will be Doing

• Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns


• Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales


• Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications.�


• Identity project leads and facilitate hand over to Trade BDM if required to drive growth.�


• Internal account management of over 1000 branches


• Carrying out prospect calls to non-spending branches and prospects


• Account management calls to branches according to call cycles


• Prepare proposals and or quotations for accounts you are responsible for


• Work with National Trade Manager regarding marketing to ensure leads are developed


• Assist with driving technology improvement to make department more efficient including CRM etc


• Ensure all customer contact details are correct in ERP system


• Provide data and reports for National Trade Manager in a timely manner.


• Assist with telephone answering as required


• Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints

About You

• Previous customer services or sales training is an advantage


• Proven track record in an internal business development or telesales role


• Previous experience of using NetSuite is an advantage


• Strong team player


• Excellent telephone manner and communication skills


• Able to build strong customer relationships


• Adaptable to change in a growing and developing business