Internal Comms and Engagement Manager

Internal Communications and Engagement Manager
Location: Swindon

Who are we?
Our Client manages one of the UK's most prestigious rail networks, connecting over 275 stations across the South West, from Cornwall and South Wales to London. With over 100 million passenger journeys annually, we strive to make train travel a relaxing, efficient, and enjoyable experience for our customers.

About the job:
Join the Internal Communications team to deliver strategic objectives and business priorities outlined in our Annual Business Plan and People Strategy. We're seeking a content expert who can create engaging videos, design graphics, utilize digital channels, segment audiences, and work with senior leaders.

Your main responsibilities will be:

• Keep colleagues informed: Work with the IC team and wider communications function to deliver a series of proactive planned and measurable campaigns and content for internal audiences so colleagues are informed, understand the part they play, and take appropriate action for themselves, each other, and our customers.
• Storyteller and content creator: Responsible for creating content for IC channels, including video, podcasts, screensavers, posters, and writing great content. Also responsible for the development of the communications plans for allocated campaigns and collaborating with the team to map the outputs into the editorial plan.
• Improvement and growth: Work with the IC team to maintain the integrity of the IC channels. You will create engaging content each week that tells the story of key things for colleagues. You will seek to grow the audience reach and be committed to continually improve and innovate our IC channels to ensure they are well embedded, trusted and respected, that they reach audiences with the right messages at the right time.
• Measuring impact: Collaborate with the IC team to measure the reach and impact of all IC channels and content and use the data to define decisions on future content and channel choices, and further improve the reach of communications and engagement with colleagues.

You'll need to be:

• A proven communicator and internal communication specialist, with a track record of developing and delivering internal communications content rooted in best practice.
• Able to work collaboratively and build strong working relationships with diverse employee groups and stakeholders, including frontline colleagues, to develop relevant and useful content that tells the story of the work colleagues are doing to deliver the projects and workstreams in the Annual Business Plan.
• Confident in managing and developing digital channels and content, and keen to continually improve and innovate to grow the audience and reach of the content produced.

As a minimum, you will need to have:

• Appropriate qualifications (CIPR, CIM or IoIC qualification, or equivalent qualification or experience), evidence of continuous professional development and experience of working in PR, digital, news or communications team that makes you a great communicator, digital content creator and professional advisor.
• Experience of working with key stakeholders and delivering strategic internal communication campaigns and content that supports colleagues to feel informed, engaged, trust our leadership teams and perform well in their roles.

About the location:
The post will be based in Swindon with working from home and out on the network. The successful candidate will be required to be mobile and travel all over the network.

Apply Now!

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