Internal Sales & Customer Service Representative

Internal Sales & Customer Service Representative
Location: Warrington

We are looking for a dynamic and customer-focused Internal Sales & Customer Service Representative to join our client’s team in Warrington. This is a pivotal role, acting as the key link between customers, internal teams, and the field sales organisation, ensuring a seamless service experience across all business channels and product segments.

Key Responsibilities:

• Create and manage customer quotations in line with pricing procedures.
• Provide accurate product information to customers and liaise with technical sales when required.
• Work closely with field sales to generate and fulfil demand opportunities.
• Gather and share market intelligence on customer and competitor activity.
• Achieve sales and margin targets for assigned accounts.
• Build and maintain strong relationships with key customer contacts.
• Support product campaigns and follow up with customers for potential orders.
• Handle inbound customer queries and provide excellent service.
• Ensure compliance with Health & Safety policies.
• Carry out any additional duties as assigned by the line manager.

Skills & Experience Required:

• Previous experience in telesales, including upselling, cross-selling, and price/product negotiations.
• B2B sales experience with repeat customers and account management.
• Experience working in a target-driven environment.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Knowledge of SAP systems (SAP R3, SAP CRM, SAP CIC) is an advantage.

Personal Attributes:

• Professional and confident communicator
• Self-motivated and results-driven
• Organised with excellent attention to detail
• Team player with a proactive approach

Salary: £26,000 basic  Commission is £3,000 per annum at 100% target achievement,  paid quarterly with the potential to double this if the target achievement is exceeded.

Excellent benefits 

This is an excellent opportunity for someone with a passion for sales and customer service to grow within a fast-paced, supportive environment.

If you're interested, please get in touch today!

New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy