Internal Sales Executive

Internal Sales Executive

Cannock, Staffordshire

Up to �30,000

08:30 - 5 Monday to Thursday / 08:30 - 4 Friday.

Permanent Vacancy

Main Purpose of Position:

The Internal Sales Executive acts as the first point of contact with the customer, and must portray professionalism and confidence at all times, delivering outstanding customer service.� You will capitalise on commercial opportunities through negotiation of prices to achieve the targets set by the Management Team.

Main Duties of the Position:

• Effectively and efficiently deal with telephone/email/web enquiries, sourcing products, and raising quotations in a timely manner.


• Pro-actively chase all quotations, until the order is placed, or the enquiry has been lost (giving reasons i.e. product no longer required / too expensive / lead time too long etc.)


• When an order is placed, double check all information is accurate i.e. supplier information, pricing etc. before handing over to the Support Team to process.


• Develop their customer base on their specific sector of the business.


• Develop a good understanding of our competitors, and their pricing levels.


• To achieve team and individual sales targets as set by the Management Team within the agreed timescales.


• To meet and exceed agreed specific performance objectives.


• Provide the Management with forecast / sales reports if required.


• Ensure all orders received are accurate and correct before submitting to the Support Team to process.


• Ensure all customer complaints are forwarded to the Support Team immediately with all the necessary information they will require.


• Pro-actively develop their own area of the business.


• Work within the companies set process, and procedures.


• Assist and cover colleagues through busy periods / holiday cover.


• Ad hoc duties as per company requirements.

Experience:

• Strong sales / customer service background������������������������������


• Experience of building relationships with customers������


• Worked and been successful in a target related environment


• Can demonstrate the ability to go the extra mile, to exceed expectations


• Track record of understanding how to reach and identify prospective customers

Skills /Abilities:

• Excellent telephone manner�����������������������������������������������������������������


• Excellent time management and personal organisation skills�������


• Ability to work to deadlines�����������������������������������������������������������������


• Ability to work closely to instructions / follow process and procedures


• Excellent numeracy skills����������������������������������������������������������������������


• Excellent communication skills�������������������������������������������������


• Proficient at using outlook / excel ��������������������������������������������������������


• Demonstrates a good level of negotiation skills��������������


• Account management / ability to cold call customers�����