International Removals Customer Service Coordinator

Relocruitment are pleased to be partnered with one of the UK s largest family-owned Removals firms. They specialise in International removals to worldwide destinations. They are now seeking a Complaints Handler / Customer Service Coordinator to join their team based in Surrey. A background in customer service and complaint handling is essential. Industry experience is advantageous. Main Duties: Support staff by handling escalated complaints via email or telephone, managing all aspects from cause to resolution. Keep records of complaints and their causes. Monitor and respond to online and email reviews appropriately. Coordinate files. Assist customers through their move, ensuring a smooth process. Address queries and complaints, answering questions as needed. Follow up with customers to ensure their issues have been resolved satisfactorily. Provide feedback to management on recurring issues and potential improvements. Liaise with various departments to ensure prompt and effective complaint resolution. Prepare regular reports on complaint trends and resolutions. Develop and maintain a deep understanding of company products and services. Assist in training new staff on complaint handling procedures. Required Skills: Strong customer service skills. Complaint Handing. Excellent communication and interpersonal skills. Experience within the Removals industry is highly beneficial. Good problem-solving skills.