IT 3rd Line Support Engineer

Location: Stratford-upon-Avon

Type: Full-Time, On-Site (5 Days a Week)

Salary: �40,000 per annum

Company: FMCG Sector

About Us: Join our dynamic team in the fast-paced FMCG sector, where innovation and efficiency drive our success. We are seeking a talented and versatile IT 3rd Line Support Engineer to be an integral part of our IT department. If you're a problem-solver with a passion for technology and a knack for networking and the Windows stack, we want to hear from you!

Key Responsibilities:

• Provide 3rd line support for all IT-related issues, ensuring timely resolution and minimal disruption to operations.


• Troubleshoot and resolve complex issues related to the Windows stack, including Windows Server, Active Directory, and Exchange.


• Manage and support networking infrastructure, including routers, switches, firewalls, and VPNs.


• Collaborate with other IT team members to design, implement, and maintain IT systems and infrastructure.


• Perform regular system maintenance, updates, and patches to ensure optimal performance and security.


• Assist in the planning and execution of IT projects, contributing technical expertise and insight.


• Provide technical guidance and mentorship to junior IT staff, fostering a collaborative and learning-focused environment.


• Document all technical procedures and troubleshooting steps for future reference.

Key Requirements:

• Proven experience in a 3rd line support role, preferably within an FMCG or similarly fast-paced environment.


• Strong expertise in the Windows stack, including Windows Server, Active Directory, and Exchange.


• Solid understanding of networking principles and experience with network devices (routers, switches, firewalls, VPNs).


• Excellent problem-solving skills and the ability to work well under pressure.


• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.


• Relevant certifications (e.g., Microsoft, Cisco) are a plus but not essential.


• Proactive, self-motivated, and able to work independently as well as part of a team.

Why Join Us?

• Competitive salary of �40,000 per annum.


• Opportunity to work in a dynamic and growing FMCG company.


• Collaborative and supportive work environment.


• Professional development and career growth opportunities.


• Convenient location in Stratford-upon-Avon with excellent transport links.

How to Apply: If you are a dedicated IT professional with a strong background in the Windows stack and networking, and you're looking for a challenging and rewarding role, we would love to hear from you!