IT and Web Engineer

Our client is a well-established organisation based in Taunton, and we are supporting their recruitment for an IT and Web Engineer. This is a full-time, permanent role offering great opportunities!
This role will be busy, providing advanced support for users regarding hardware, software, and networking issues, and collaborating with other teams to support back-end web services within the business.
Key duties will include;
IT Services:

• Provide advanced support to users for hardware, software, and networking issues.
• Configure, manage, and troubleshoot networking environments, including Active Directory, Azure, Office 365, network services, Windows Server administration, and VMware and Azure HCI Stack administration.
• Maintain IT systems in schools, ensuring secure and reliable access to IT services at all locations.
• Support and maintain IT hardware, including desktops, laptops, and audiovisual (AV) equipment.
• Provide backup support for AV requirements.

Web Services:

• Manage and maintain internal and external back-end web services for secure functionality.
• Collaborate with contractors to update, fix bugs, and enhance the content management system.
• Administer web servers and manage security configurations and SSL certificates.
• Support web applications with database management to ensure data integrity.
• Set up API integrations between internal and external services with external partners.

Additional Responsibilities:

• Develop internal applications with tools like Microsoft PowerApps and SharePoint to automate workflows and enhance user experience.
• Assist in integrating new technologies to improve the IT infrastructure.
• Provide training and guidance to staff on IT and web systems.
• Document processes and maintain technical records for consistency in support efforts.

Qualifications/Experience
A strong background in IT services, ideally to degree level or equivalent, must have GCSE English and Maths (grades A*-C) or equivalent
Proficiency in Microsoft networking technologies and web development/integration/hosting tools.
Experience providing IT support to end users with varying levels of ability, both in person and remotely.
Ability and experience of prioritising issues and problems
Experience in installing, troubleshooting and maintaining a wide range of Windows & Mac devices and peripherals.
Ability to prioritise and organise work effectively, work to strict deadlines and remain calm under pressure
Ability to resolve complex problems using your own initiative
Desirable:
IT experience at technician (2nd or 3rd line) level.
Experience of providing IT support in an education environment.
Experience working with education-based systems (including MIS/CMS information systems)
Website management.