IT Apprentice

Our Client is an IT Support Company based in Newcastle providing IT services for companies based in County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland
KEY DUTIES:
First line support
Imaging and maintenance of PCs
Setup, update and fault diagnosis of customer IT systems
General network support and troubleshooting
Shadowed site visits
Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
Explaining technical issues in a clear way to non-technical clients
Answering the phone in a professional manner and, if relevant passing on any information promptly
CANDIDATE REQUIREMENTS:
Independent skills
Team work skills
Organisational skills
Good written and oral communication skills
Self-Motivated
Able to commit to a 12 week training programme prior to starting the role
Meets the eligibility below
ELIGIBILITY:
Living in the North East area of England.
Employed, ...