IT Field Service Engineer (SC)

Our client is an international IT service provider who requires multiple IT Field Support Engineers to support one of their key customers that covers sites throughout the UK.

START: ASAP
END DATE: 31/05/2025 (WILL BE EXTENDED)
CLEARANCE: SC - POSSIBILITY TO SPONSOR
RATE: £18.87 PER HOUR (7.5 HOURS PER DAY)
LOCATION: ALNWICK

Summary of responsibilities
* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
* Follow any agreed processes and procedures either from the Authority (site regulations etc)

Essentials:
- Must join the OOH rota and standby
- Must have a full clean driving licence
* 2 year+ experience in a PC field service environment or PC field Workshop environment
* Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell - Desktop an...