IT Help Desk Administrator

Are you passionate about IT? Do you thrive on solving technical problems? Are you ready to take your IT career to the next level? We are currently seeking a dynamic IT Help Desk Administrator to join our bustling team in  Blythe Bridge , Gridley Lane ST11 9LW. As an IT Help Desk Administrator, you will be at the heart of our support system. Acting as the primary contact for all support enquiries, you will handle a variety of technical issues and queries. Your responsibilities will include answering incoming help desk calls, logging issues and queries using a ticket system, updating users on outstanding issues in a timely manner, and moving and installing IT equipment. Hours of Work: Monday to Friday, 7:30am – 4:00pm, 37.5 hours per week, Office-based IT Help Desk Administrator Requirements: A strong desire to learn and grow within the IT field Proven customer service experience Excellent communication skills, both telephone and face-to-face Proficiency with MS Office and Windows Support, along with a basic understanding of AD, DNS, DHCP, and 365 Team player with a can-do attitude IT Help Desk Administrator Benefits: Competitive salary up to £28,000 per annum, based on experience No evening, weekend, or bank holiday work Generous holiday allowance, including a Christmas closure Company events to foster team building Free onsite parking for convenience Access to an employee benefit and wellness platform Immediate enrolment in our pension scheme Meet the Organisation: Who We Are and What We Do The Hadleigh Timber Group is one of the UK’s leading distributors of wood-based panel products. Our extensive hub depots and fleet of vehicles allow us to fulfil customer demands for stock holding and next-day delivery with unmatched reliability. If you believe you are the perfect fit for this exciting IT Help Desk Administrator role, waste no time—apply now! *Keywords: IT Support, IT Admin, 1st Line, 1st Line IT, 1st Line IT Support, Line 1, Line 1 IT, Line 1 IT Support, 2nd Line, 2nd Line IT, Service Desk, Service Desk Admin, Service Desk Administrator, Service Desk Technician, Customer Service, Customer Service Admin, Customer Service Administrator, Administrator, Admin Assistant, Admin*