IT Helpdesk Support

Are you passionate about IT and technology? Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client’s team in Malton. In this role, you’ll play a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements.
Key Responsibilities:

\n
• Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement.
\n
• Collaborate closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs).
\n
• Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements.
\n
• Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and overall system effectiveness.
\n
• Champion self-service tools and knowledge-sharing initiatives to empower users, reduce costs, and streamline service delivery.
\n
• Oversee the full lifecycle of end-user devices, ensuring secure access, licensing compliance, and effective management of assets.
\n
• Provide out-of-hours support as required, including participation in the on-call rota and responding to incidents both during and outside of standard business hours.
\n

What We’re Looking For:

\n
• A solid foundation in IT with a genuine passion for technology and a continuous improvement mindset.
\n
• Strong problem-solving abilities, a keen attention to detail, and a professional, methodical approach to work.
\n
• Excellent communication skills with the ability to manage conflict effectively and a commitment to delivering top-tier customer service.
\n
• Familiarity with IT service desk tools and industry best practices.
\n
• Proactive and collaborative attitude.
\n

What You’ll Receive:

\n
• Competitive salary ranging from £28,000 to £35,000, based on experience.
\n
• A structured shift pattern between 5:00 am - 5:30 pm, with alternating shifts to provide variety and work-life balance.
\n
• Participation in the on-call rota every 1 in 8 weeks, with added bonuses and additional earnings for calls answered.
\n

This is a fantastic opportunity for an IT professional who’s eager to make a real difference in a collaborative and forward-thinking environment. If you're ready to contribute your skills and grow in a dynamic role, we want to hear from you!