IT Manager

Role: IT Manager
Location:London, England, United Kingdom (Required on-site 4 x days per week)
ROLE MISSION
You role is to ensure the streamlined operation of the IT Department in alignment with the region's business objectives and aligned with overall business goals. This individual will plan, coordinate, and design IT-related activities and provide administrative direction and support for the daily operational activities of the IT department for the UK. The IT Manager will work closely with decision-makers in IT and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the region.
THIS ROLE IS RIGHT FOR YOU IF...
You are an advocate for promoting positive sustainable behaviours and able to put a sustainability lens on the strategic and creative process.
You will be open and willing to attend Change the Brief training and soak up recommended research and reading about sustainability issues.
WHAT YOU WILL BE DOING IN YOUR ROLE
Strategy & Planning
Own the regional operational planning, including fostering innovation, planning projects, and organising and negotiating the allocation of resources.
Acquisition & Deployment
Benchmark, analyse, report on, and make recommendations for improving and growing the IT infrastructure and IT systems.
Contribute to the financial aspects of the IT Department, including purchasing, budgeting, and budget review.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Contribute to developing and implementing all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Develop requests for proposals.
Contribute to negotiating and administering vendor, outsourcer, and consultant contracts and service agreements.
Operational Management
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals, while working with the Central Infrastructure Team and other regional IT leads.
Collaborate with the Global 24x7 IT Services Desk to provide end-user services.
Work with stakeholders to define business and systems requirements for new technology implementations.
Direct research on potential technology solutions in support of procurement efforts.
Keep current with the latest technologies.
Approve and oversee projects and project portfolios relevant to the UK Business.
Ensure 95%+ UK and Regional asset management compliance for IT hardware, software, and equipment.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the UK SLT, department heads, and end users regarding pertinent IT activities
WHAT SKILLS WILL HELP YOU BE SUCCESSFUL
Formal Education & Certification
10+ years of related work experience in a similar fast-paced environment.
Degree in a numerate discipline.
Knowledge & Experience
Strong technical knowledge of networks, Servers, PC and MAC operating systems, including scripting on Macs
Strong technical knowledge of current network hardware, protocols, and standards and exposure to AI and information security
Extensive application support experience with managing our supporting 24x7 service desk in an outsourcing arrangement
Proven experience in IT infrastructure planning and development
Excellent understanding of the organisation’s goals and objectives and contributing to IT Strategy
In-depth knowledge of applicable data privacy practices and laws
Strong understanding of human resource management principles, practices, and procedures
Strong understanding of project management principles
Personal Attributes
Strong leadership skills
Excellent written and oral communication skills
Excellent interpersonal skills
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Ability to perform general mathematical calculations to create business cases and budgets
Highly self-motivated and directed
Keen attention to detail
Proven analytical, evaluative, and problem-solving abilities
Ability to effectively prioritise and execute tasks in a high-pressure environment
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
Work Conditions
3-4 days a week in the office and support follow-the-sun service delivery approach
Travel to other UK and Regional locations in support of client site deployments
Lifting and transporting moderately heavy objects, such as computers and peripherals, in support of setting up, upgrading, and decommissioning sites
Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and handle other computer components
ABOUT OUR COMPANY
Lots of agencies say they're different. OLIVER is.
OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.
Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.
OUR VALUES
We are a company built on our values, we have given you a brief overview below but would love to tell you more.
BeAmbitiousto succeed
BeImaginativeto push the boundaries of what’s possible
BeInspirationalto do groundbreaking work
Bealways learningand listening to understand
BeResults-focusedto exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Follow us onInstagram oliver.talent
Job Id: 8874
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