IT Service Desk Analyst - Law Firm - London

IT Service Desk Analyst - Law Firm - London

A leading law firm based in central London requires an IT Desktop Support Analyst with strong 1st & 2nd line IT support experience. It would help if you had ideally worked for a Law firm, so any experience with iManage in particular would be a massive bonus.

You will be part of the wider team across company sites across the UK, but as the only IT person in the London office, you will be required to be onsite at least 3 days a week. You shall do remote support to some of the other offices also. This is a new role due to growth, with a clear progression to look to grow a team in the future.

Experience required:

• Excellent 1st & 2nd line IT support experience in Windows 10 and MS Office 365
• Administration of Active Directory & Microsoft Exchange
• Worked on an IT Service Desk for at least 2 years
• Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems, digital dictation systems, etc. would be a bonus
• Good networking experience - patching, knowledge of DNS/DHCP, WAN etc
• Some experience with VMware Horizon View or other VDI technologies such as Cloud (Azure), Hyper-V or Citrix
• Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs

This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilities due to company expansion.

Duties in the role include:

• Providing 1st and 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution
• Build and manage IT including Laptops, iPhones and Desktops.
• Participate in IT projects as and when required, with exposure to some 3^rd line support work in the future
• Process all IT-related aspects of Personnel Change including new starters
• Maintain the IT asset register & IT Knowledge Base.
• Deal with 3rd party suppliers when appropriate

My client is looking to pay a starting salary of between £30,000 - £35,000 + benefits

To apply press apply now, or send your CV to matthew.leach @ circlerecruitment . com

Keywords IT Desktop Support Analyst / Service Desk Analyst - 1st line - 2nd Line - Office 365 - Azure - VMware - London

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