IT Service Desk Analyst

Join our team!

We have a great opportunity for an IT Service Desk Analyst to join our team

As an IT Service Desk Analyst , you will be joining us here at our Macclesfield office and will be an integral part of the IT service desk team, supporting a range of IT issues reported to the Business and also be the IT lead in new site openings which will suppfort the Business Opening team.

What you'll be doing...

As the IT Service Desk Analyst , you will be required to be part of the IT service team to support all day-to-day IT issues reported in the business, providing 1st and 2nd line support working via phone using remote support tools, as well as face-to-face confidently to all levels of the business
Key Responsibilities;
Manage all aspects of Support and Service Requests for internal customers.
Highly experienced in 1st and 2nd line desktop support and be able to complete work via phone and remote support tools as well as face-to-face from stakeholders to director level, supporting confidently.
Manage the overall resolution of incidents and service requests, including a high first-time fix percentage of received calls.
Prioritise tasks in a fast-paced environment
Be able to keep documentation up to date on new and existing processes
Follow processes such as purchasing new IT Equipm...