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IT Service Desk Lead
IT Service Desk Lead
IT Service Desk Lead
Posted a month ago
- Fleetwood, Lancashire
- Any
- External
Prestigious opportunity for a Service Delivery/Service Desk Lead within a pioneering technology team in the Energy sector. Dedicated to improving our service offering as we complete our company rebrand and leap into our next chapter, now is a great time to join our success story!
As our Service Delivery/Service Desk Lead, you will be based in the office 5 days a week, responsible for:-
Leading and managing a small service delivery team.
Working with an outsourced IT Service Desk to coordinate tickets, calls, incidents, and problems and MI.
Acting as Incident Manager and Team Leader as needed to maintain SLAs and good IT services.
Delivering the Desktop Equipment Refresh Programme, aligning to Desktop Strategy and logistics with our IT Partner.
Working with the IT senior team and independently observe the IT provisions, making recommendations to support continual improvement.
Help with day-to-day Contract and Supplier Management activities.
Manage the Service levels around some key systems such as EPOS/CRM/+ UI experience/Utility Systems.
Contribute to service reporting, such as daily, weekly, and monthly Service level reports.
Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools.
Take...
As our Service Delivery/Service Desk Lead, you will be based in the office 5 days a week, responsible for:-
Leading and managing a small service delivery team.
Working with an outsourced IT Service Desk to coordinate tickets, calls, incidents, and problems and MI.
Acting as Incident Manager and Team Leader as needed to maintain SLAs and good IT services.
Delivering the Desktop Equipment Refresh Programme, aligning to Desktop Strategy and logistics with our IT Partner.
Working with the IT senior team and independently observe the IT provisions, making recommendations to support continual improvement.
Help with day-to-day Contract and Supplier Management activities.
Manage the Service levels around some key systems such as EPOS/CRM/+ UI experience/Utility Systems.
Contribute to service reporting, such as daily, weekly, and monthly Service level reports.
Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools.
Take...