IT Services Manager

IT Service Manager required to join my Kent based client on a hybrid permanent basis. Technically hands on the Service Manager will be responsible for ensuring a "best in class" service across infrastructure & cloud based technologies.

Benefits Include:

• Hybrid working (2 days on site)
• Bonus @ 20%

I am keen to speak with any IT Service or IT Operations Lead, with a background in Infrastructure, who is technically hands on. Ideally with experience in Financial Services or a highly regulated & corporate environment.

The role:

To work closely with the architect function, driving and delivering best in breed solution design. The role acts as the technical lead for IT project delivery. Responsible for a small team driving an innovation approach and adoption of best practices.

• The role will be required to be technically hands-on along with ensuring excellent communication across the IT and business functions.
• Initially the role will also include responsibility for transitioning operations (servers only) to the wider organisation based in India to free up senior staff.

Key Accountability & Responsibilities:

• Line management for engineering team of technical architects, senior Infra engineers.
• Responsible for delivering high quality project on time and to budget.
• Responsible for aligning with company strategy and driving standardisation across the estate.
• Accountable for contingency planning.
• Responsible for implementing operational policies, constructing SLA/KPIs and working with vendor management to ensure robust compliance and performance of outsourced service providers..
• Embedding service continuity disciplines through periodic testing of HA failover and redundant/resilient technologies.
• Participate in IT strategic planning, project planning and budget planning efforts.
• Establish and maintain strong, strategic partnerships with vendors and service suppliers.

Knowledge & Experience Required:

• Significant experience in IT Infrastructure
• Significant experience delivering large scale mission critical IT systems.
• Experience managing a team of IT professionals in a rapidly changing environment.
• Experience delivering services in cloud-based environments is highly desirable
• Broad technical experience covering Windows infrastructure, Firewalls, Switches, physical/virtual Servers, VoIP telephony and hosted bespoke applications.
• Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle.
• Experience in the management and delivery of IT service/product contracts.

This role would suit candidates who are within commutable distance of Kent with a background in IT Service Operations.