IT SUPPORT ANALYST / DEVELOPER

IT Support Analyst / Developer

Salary: £40,000 per annum

Location: Poole, Dorset

Hours: Monday – Thursday 9.00am – 5.00pm, Friday 9.00am – 4.00pm

Contract: Full Time, Permanent

Job Title: IT Support Analyst Developer

Our client pioneers inventive products crafted for enduring quality. They are seeking a highly motivated and talented IT Support Analyst / Developer to join their dynamic team. In this multifaceted role, you will play a crucial part in supporting and enhancing critical business systems and processes.

Main Responsibilities:

• Supporting and Developing IT Solutions.


• Troubleshooting and resolving application support issues.


• Collaborating with the business to identify and implement new solutions to meet evolving needs.


• Streamlining business processes through automation and integration.


• Championing the adoption and utilisation of Microsoft 365 technologies across the organisation (SharePoint, Forms, Power Automate).


• Maintaining and optimising database performance (MS SQL Server).


• Developing and maintaining reports and dashboards using SSRS and Power BI.


• Integrating internal and external systems (e.g., carriers, customers, websites).


• Providing technical support and training to end-users on various systems.


• Documenting technical processes and procedures for knowledge sharing.


• Actively participating in IT projects throughout their lifecycle, ensuring timely and successful delivery.


• Collaborating with external vendors to resolve third-party application issues.

Skills/Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).


• Strong proficiency in MS SQL Server, including T-SQL, SSRS, and SSIS.


• Experience with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus.


• Excellent problem-solving, analytical, and troubleshooting skills.


• Experience with system integration and API integrations.


• Strong communication, interpersonal, and documentation skills.


• Ability to work independently and as part of a team.


• A passion for technology and a continuous drive to learn.


• Relevant certifications (e.g., Microsoft 365, SQL Server) are a plus.

In return for your hard work and commitment, our client offers great benefits, including:

• Great team culture, within a supportive, stable and progressive business.


• Competitive holiday allowance.


• Pension scheme.


• Free parking.


• External benefits and reward scheme.


• Generous staff discount.