IT Support Analyst

IT Support Analyst

12-month Fixed Term Contract - with possibility of extension to permanent

up to 27k

Somerset

On site 5 days per week

I am resourcing for an IT Service Desk Analyst for a client in Somerset.

This role is on site and will require office working 5 days per week.

You should ideally be someone with service desk experience, that has experience with first line support.

Although this is a 12-month fixed term, there is the possibility of this becoming a permanent role.

Benefits:

25 days holiday

Enhanced Sick Pay

Free access to Gym

Cycle to Work

Employee Assistance Program

Responsibilities:

First Line IT Support

Troubleshooting - Hardware and Software

Respond to tickets efficiently

IT administration

Monitor systems and escalate where needed

Documentation - Maintain and Develop

Update OS and Software, maintaining security

Experience:

Customer Service experience

IT Service desk experience - ticketing, troubleshooting, problem solving, escalation

Multitasking, managing multiple priorities

Microsoft Office Suite

Desirable:

ITIL certification

Microsoft 365 environment hybrid environment experience

Qualification or degree in IT, Computing, or related field.

Person Specification:

Fantastic communicator, with strong attention to detail

Curious mindset - problem solving approach

Eagerness to learn

This is an urgent vacancy, If you are interested, please apply quoting reference AR102819.

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If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.