IT Support Engineer - Infrastructure Projects + Service Desk

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support

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Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)

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Ad-hoc work in Loughborough (IT Clinic)

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1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.

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£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working

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• Current Full Driver's License required
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• Must be eligible for DBS Vetting
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This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.

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You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.

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Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.

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KEY SKILLS:

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• MS Applications, Active Directory / Hybrid Environment, Group Policy
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• O365 Administration and Windows 10/11
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• Setting Up Users, Laptops builds, Inductions etc.
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• Password Security, BitLocker
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• iPhone Support \ User Setup (Intune) and Dropbox
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• Fault Finding and Technical Escalations
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• SQL Databases, SQL Queries & Reports
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• Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
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• Report Creation and Documentation (Policies & Procedures)
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• Staff Leaver Process / Security / Handovers
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• Asset Register
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OTHER SKILLS (Highly Desirable):

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• Virtualisation i.e., preferably VMware
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• CMS / experience with Word Press
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• SQL Database experiences
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SOFT SKILLS REQUIRED:

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• Excellent listening, verbal, and written communication skills
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• Experience with IT Troubleshooting
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• Experience in the application of logical problem-solving techniques
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• Ability to work independently and as part of a team
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• Ability to manage you own workload and prioritise effectively
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This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

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Call me at Experis IT on 0121 712 8715 today!

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