IT Support Engineer - London

IT Support Engineer - London

1^st and 2^nd Line Support, IT Support Engineer, IT Support Technician, 2^nd Line Support, Desktop Support

Looking for a role where you're more than just another cog in the machine? This is your chance to make a real impact in a fast-growing SaaS business dedicated to protecting people and the environment.

The Role
As an IT Support Engineer, you won't be stuck in a routine - you'll wear multiple hats, solving problems, supporting leadership, and keeping systems running smoothly. From troubleshooting issues to configuring workplace devices, your skills will be put to the test in a dynamic, hands-on environment.

What You'll Be Doing

• Providing VIP support to the leadership team - because even the bosses need tech help
• Managing incidents, problems, and service requests, prioritizing based on impact.
• Troubleshooting technical issues across Microsoft 365 and other business applications.
• Ensuring smooth operation of workplace devices (laptops, mobiles, Apple devices, etc.).
• Keeping systems running and spotting potential issues before they escalate.
• Helping to automate processes
• Occasional UK/EU travel

What You'll Need

• Circa 5 years in IT support with solid knowledge of ITIL processes.
• Technical expertise in the Microsoft stack.
• A customer-first mindset - great service makes all the difference.
• The ability to coach and guide less experienced team members.
• A proactive approach to solving problems and improving systems.

What's in It for You?

• Hybrid working (4 days in-office, 1 from home).
• 25 days holiday (rising to 30 with service).
• Flexible working hours
• Private healthcare, pension scheme, and income protection.
• Life cover and parental/adoption leave.
• Company phone & broadband

If you're ready to take on an exciting IT role with real growth potential, apply now and be part of a company that's making a difference!

Please get in touch or send your CV to jon.brass@ Circlerecruitment. com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.