IT Support Engineer - Microsoft 365

IT Support Engineer £36-38k + Pension+ Private Medical + Team BonusHybrid (2 days) EC2 - London Who's it for...We are proud to partner with a successful, growth minded IT Managed Services provider (MSP) based out of London. Delivering into scaling businesses in the healthcare + health-tech sector across the SMB/SME space, they offer robust, secure and scalable services and solutions across modern work (remote), cloud and infrastructure. Aligning to Microsoft and other leading vendors. The role... They now require an experienced IT Support Engineer to join the business. You will work in a fast paced service environment as part of the managed services team, supporting EUC, Managed Desktop and Microsoft cloud services requirements and escalations from the initial desk team for customer issues and incidents. The Tech...-Microsoft 365-M365 Admin Center -Intune-Conditional Access-Entra ID/ AD-Exchange, Teams, Onedrive, SharePoint-Office 365 -Antivirus, Back Up, Patching-Azure Virtual Desktop-Win Server/TCP/IP, DNS, DHCP -Voice/Data comms (advantage)-Basic routing/Switch/Firewalls (advantage) Experience...-Technical ability at a v.good 2nd or 3rd line level -Ability to support earlier desk service support engineers-Technical ability to troubleshoot and resolve customer support issues/requests with and without a guide or procedure-Technical ability to assist Infrastructure support-Great customer first service skills