IT Support Engineer

IT Support Engineer required by my leading client in Aylesbury

• Provide first and second-line IT support to staff�


• Maintain, update, and monitor IT systems to ensure optimal performance.


• Manage IT administration tasks, including user account setup, asset tracking, and MIS support.


• Create and update IT documentation, user guides, and help materials.


• Oversee IT hardware replacement cycles to maintain system efficiency.


• Assist in the planning and execution of IT projects.

Person Specification

Essential:

• Proven experience in a customer-facing technical support role.


• Strong communication skills, both verbal and written, with the ability to engage effectively in person, over the phone, and via email.


• Quick learner with the ability to adapt to new systems and processes.


• Strong analytical and problem-solving abilities with a logical approach.


• Strong teamwork skills with a collaborative approach.


• Ability to build positive relationships and provide patient, supportive assistance.


• Excellent time management and organizational skills.


• High level of accuracy in administrative tasks.


• Reliable, trustworthy, and able to handle sensitive and confidential information.

Technical Skills:

• Configuration and troubleshooting of:
  
  
  
  • Microsoft client and server operating systems.
  
  
  • Active Directory & Group Policy.
  
  
  • Microsoft 365 administration.
  
  
  • Networking, including DHCP, DNS, and VLANs.
  
  
  • Wireless networks, web filtering, and antivirus management.
  
  
  • IT infrastructure and cloud-based systems.
  
  
  
  


• Commitment to professional development and keeping up to date with industry trends.


• Must be able to drive as limited transport links / undergo a DBS check and possess the right to work in the UK