IT Support Engineer

Job Title: IT Support Engineer
Location: Lancaster
Salary: Up to �35,000 + Expenses
Work Model: Fully on site, driving license and own vehicle required

About the Role:

As part of our clients expanding team, we're looking for a skilled IT Technical Engineer to provide comprehensive IT support to schools across Lancashire (within a 1 hour radius of Lancaster).

You'll be responsible for maintaining school networks, troubleshooting technical issues, and ensuring a smooth-running IT infrastructure. Acting as the main point of contact for your assigned schools, you'll play a key role in delivering a high standard of service.

Key Responsibilities:

• Deliver IT support across school networks, ensuring systems remain functional and secure.
• Install, configure, and maintain a range of IT equipment, including desktops, laptops, iPads, and servers (Windows & macOS).
• Provide first, second, and third-line support, diagnosing and resolving technical issues efficiently.
• Assist with network setup and maintenance, including Microsoft Windows Server and Active Directory.
• Offer responsive and professional customer support to staff and students.
• Work collaboratively with the wider IT team to enhance service delivery and tackle complex challenges.

Skills & Experience:

• Previous experience in IT support, ideally within an educational setting (highly desired)
• Strong troubleshooting skills for hardware, software, and networking issues.
• Familiarity with school IT infrastructure, including operating systems, software, and peripherals.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A good understanding of safeguarding and child protection policies (training provided).
• A relevant IT qualification or evidence of further study in a related field.

Additional Information:

• Travel: A personal vehicle is required for travel between schools (mileage expenses covered).
• Employment Type: Permanent, full-time position (subject to a six-month probationary period).
• Enhanced DBS Check: Required for the successful candidate.

What they Offer:

• 20 days holiday + bank holidays, plus a company shutdown over Christmas & New Year
• Company pension scheme
• Performance-based bonuses
• Paid company events
• Expenses / milage paid

If you're a dedicated IT professional looking to make a real impact in the education sector, we'd love to hear from you!

Key Skills: IT Technician, IT Engineer, 2nd Line, 3rd Line, 1st Line, MSP Engineer, ICT Engineer, School Support, Managed IT Services

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.