IT Support Engineer

Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for a n experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance.

Key Responsibilities:

• Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory.


• Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory.


• Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods.


• Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues.


• Perform hardware maintenance and troubleshooting, including Dell-certified repairs.


• Set up and support AV equipment from vendors.


• Develop IT and user-facing documentation to streamline processes and enhance onboarding.


• Provide end-user training and technical support to improve overall IT service efficiency.


• Assist in implementing new hardware and software solutions to enhance IT operations.


• Ensure data security and perform regular backups of important corporate information.


• Collaborate with cross-functional teams to drive IT projects and process improvements.

Key Skills:

• Hardware maintenance and troubleshooting.


• Software installation, configuration, and deployment.


• IT asset management and database maintenance.


• Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM).


• Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory).


• Windows Server administration (user management, group policies, troubleshooting).


• Network monitoring, troubleshooting, and performance optimization.


• Experience with AV equipment setup and support.


• Strong documentation and process improvement skills.


• Customer service, end-user training, and technical support experience.


• Project management and collaboration with cross-functional teams.

If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology.