IT Support Manager

A successful IT support company in Chichester is seeking an IT Support Manager to lead an IT support team. With the opportunity to work with clients across Hampshire and Sussex, each day presents unique challenges and opportunities for growth!
THE JOB:
Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members' day-to-day needs. This includes:

• Supervision of the team whilst maintaining a hands-on approach to incident management
• Completing reports
• Ensure team and business level KPIs are met
• Analyse workloads against resources to maintain desk coverage and service levels
• Pro-actively undertake call analysis
• Provide performance appraisals and objective setting.

KEY SKILLS & EXPERIENCE:

• Extensive Service desk Manager experience
• Previous experience managing a team of 5+ employees
• Technical understanding of system, network and server-level problems
• The ability to motivate and inspire a team, and embrace new ideas and challenges

SALARY & BENEFITS:

• �30,000 - �35,000, dependent on experience
• 20 days holiday + public holidays
• Pension
• Cycle to work scheme
• Free onsite parking
• Company laptop, phone, and accessories

Please apply today by sending your CV.
No overseas applicants, please; visa applications will not be considered.
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