IT Support Officer

IT Support Officer

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Are you ready to take your IT career to the next level? We have an immediate opening for an IT Support Officer on a 6-month contract with the potential for a permanent position.

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Salary: £29,900 - £36,500 plus up to 33 days holiday and 10% company pension

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Location: Based in Bedford with occasional travel to various sites required. A full UK driving licence and your own vehicle are essential.

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Hybrid working model after 3 months.

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About our client: They are a well-established business within the healthcare industry. We need a dedicated IT Support Officer to join their dynamic team as soon as possible. You will be based in Bedford but will travel to various sites to support projects and provide hands-on technical support.

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Your Role: As an IT Support Officer, you will be the go-to person for resolving complex IT and hardware issues. Your natural problem-solving skills, technical mindset, and genuine interest in IT will shine as you:

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• Support end-user issues escalated from the service desk.
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• Identify and resolve issues related to Microsoft 365, Azure AD, and AVD.
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• Move and set up new IT hardware at clinic locations.
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• Test new technologies before implementation.
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• Manage and distribute mobile devices.
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• Engage in ad hoc project work aligned with their IMT strategy and digitalisation agenda.
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• Document processes and contribute to the IT knowledge base.
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• Collaborate with managers and stakeholders to provide innovative, technology-driven solutions.
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• Record, resolve, and manage complex IT or hardware issues, both remotely and on-site.
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• Provide hands-on technical support for various sites, including IT infrastructure and hardware.
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• Work collaboratively with 3rd party suppliers.
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• Support ad-hoc project work in line with the IT strategy.
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About You: We are looking for someone with proven 1st and 2nd line support experience and a strong hands-on technical understanding. You should have:

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• Previous 1st line experience with some exposure to 2nd\n
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• A proven track record of problem-solving and dealing with complex issues.
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• Knowledge of all MS Office programmes.
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• Knowledge of Azure (desired but not essential).
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• Strong communication skills.
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• Experience within the public sector (beneficial).
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The Package: They offer a fantastic benefits package, including:

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• 27 days holiday per annum, rising to 33 with length of service plus bank holidays.
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• 10% Pension Scheme.
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• 24/7 access to an Employee Assistance Programme.
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• Funded internal and external training.
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• Support for your wider professional development.
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• Opportunity to become a shareholder and have a say in how the organisation is run.
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• Play a key part in local social care initiatives.
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• Free parking, on-site restaurant.
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• Subsidised gym membership (£10 per month) and fitness classes included.
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• Excellent working environment surrounded by countryside and a friendly, supportive, hardworking team.
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Apply Now! If you are passionate about IT and eager to make a difference in the healthcare industry, and we will be in touch to discuss the next steps.

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

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Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.