IT Support Specialist

IT Support Specialist

We are looking for a proactive IT Support Specialist to join our small team. The ideal candidate will have a strong background in networking, software troubleshooting, and system administration, with a passion for delivering excellent customer service.

Key Responsibilities:

• Provide technical support to end-users for software and hardware issues.


• Configure and maintain firewall settings to enhance network security.


• Use Microsoft Excel for data analysis and reporting.


• Administer IT systems, including Active Directory, DHCP, and PowerShell scripting.


• Deliver excellent customer service and clear communication.


• Use Microsoft Office suite (Excel, Word, Outlook) for documentation and correspondence.

Core Technical Skills:

• Install and configure IT hardware and software.


• Proficient in Microsoft operating systems (Windows 7 and above).


• Experience with Windows Server environments (2012 R2 and later).


• Strong understanding of Active Directory, DHCP, DNS, and Group Policy.


• Troubleshoot hardware, software, and networking issues.


• Experience with Exchange, Office 365, and PowerShell.

Personal Qualities:

• Work within policies, regulations, and procedures.


• Strong attention to detail and problem-solving skills.


• Manage workload effectively under pressure.


• Team player with excellent communication skills.


• Work independently with minimal supervision.


• Calm and professional when handling problems.

Preferred Experience and Certifications:

• Microsoft 365 and Office 365 migration and management.


• Microsoft Azure implementation and certification.


• Proficiency in Hyper-V configuration and management.


• Deploy and manage antivirus, backup, and firewall solutions.


• Awareness of cybersecurity practices and GDPR compliance.

If you believe you have the skills and experience to offer, we encourage you to apply!