IT Support Team Lead (Azure/M365)

IT Support Team Lead (Azure/M365)

IT Managed Services Provider in Reading

Salary: £55K (DOE)

Established for over 14 years, our client is a rapidly growing MSP which provides IT support & services to SMB's in and around Berkshire and London, specialising in Azure, Office 365 Stack, Cybersecurity Networking and VoIP telephony.

Position Overview:

The IT Support Team Lead will be leading a close-knit team of IT Helpdesk Engineers, ensuring efficient IT Service Delivery within ITIL standards, service delivery improvements and able to get hands-on technically when required.

The MSPs main offerings to their client base are within Office 365 and Azure, so it is as essential that the IT Support Team Lead has proficient hands on experience within these technologies.

Key Responsibilities:

• Lead and mentor a team of 5 Helpdesk Engineers, between 1st - 3rd line.
• Handle 1st, 2nd and some 3rd line technical issues and delegate/escalate tickets to the correct Support Engineers
• Facilitate ongoing training for the team.
• Maintain strong client relationships, as well as speaking to potential new customers with the sales team when required
• Track and analyse helpdesk performance metrics, ensuring the team respond to all tickets within Service Level Agreements (SLA)

Required Skills & Experience:

• MSP experience is highly desirable
• Proven track record managing/leading an IT Service Desk
• Experience at a 1^st-2^nd Line level in a busy service desk environment
• Strong technical background: (Proficiency with Azure/M365 is essential) Windows Server, Networking (switches, routers, firewalls), and VoIP knowledge
• Strong leadership with great interpersonal skills
• Knowledge of ITIL frameworks (ideally with certifications) is beneficial
• Certifications within Azure and M365 is highly advantageous

With this opportunity, you will achieve:

• Starting salary up to £55,000 DOE
• 25 days annual leave (plus bank holidays)
• Contributory pension scheme
• Professional training opportunities
• Regular quarterly day trips
• Plus much more

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1^st line, IT Support, IT Helpdesk, Cloud, Networking, Office 365, Azure, Telephony, Telecoms, Endpoint, Intune, Reading, Berkshire, IT MSP, Managed Services Provider, IT Helpdesk Manager, IT Services Manager, IT Service Desk Lead, Service Desk Team Lead, IT Support Manager, IT Management

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