IT Support Team Leader
Posted 5 days ago
- Wigton, Cumbria
- Any
- External
- Expires In 3 months
IT Support Team Leader : Aspatria area, Cumbria £32,000 - £37,000, negotiable 9-5, Mon - Fri
MacArthur Recruitment is working on behalf of a successful production organisation who are looking to hire a Senior IT Support Officer / Supervisor / IT Team Leader to look after the companys internal IT systems and support. Youll be managing a junior IT person.
The company is successful, well established and is a lovely place to work with friendly and supportive colleagues. You will also have support from Head Office. Dress criteria is smart- formal / casual.
The primary function and priority of the role is to work on projects such as server builds, hardware upgrades, procurement or other IT related project works. Your junior colleague will look after the day to day work such as initial customer support, basic desktop work, etc. We are looking for someone who is comfortable and proficient communicating with people (customers) in all formats, inside and out of the organisation and is able to prioritise workload in a timely fashion.
Skills required for the role of IT Support Team Leader , some of : Microsoft technologies - Active Directory, Exchange
Able to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service.
Strong problem-solving skills.
Ideally a background in some of - 1st, 2nd, 3rd line, Systems Admin or any other IT related skills
Experience of benefit / bonus for the role of IT Support Team Leader : Microsoft Hybrid (Exchange and Azure Entra).
Wintel administration and implementation.
CyberArk Identity, WorkspaceONE for MDM on Android and iOS
Cisco Meraki Firewall, Cisco WIFI, HPE Proliant Hosts, HPE Alletra SAN, Cisco Catalyst and Nexus switching
Proficiency with VMware vSphere or similar
MS SQL Server
Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu.
Responsibilities for the role of IT Support Team Leader : Provide a customer-facing support service to all users of IT technology
Deliver technical support for IT service requests logged by a user via the IT Service Desk, phone, email, or a colleague
Ensure a proactive and responsive service to all IT users, demonstrating good communication skills throughout the process
Log all requests on the IT Service Desk and maintain full documentation (including time taken).
Provide support for Microsoft operating systems, specifically Windows 10/11 and Windows Server 2008R2 to 2022
Support desktop applications, including but not limited to Microsoft Office (Outlook, Word, Excel, PowerPoint), antivirus software, and provide advice or training as necessary.
Support client devices, such as PCs, laptops, smartphones, and printers
Design / build / deploy / support / administer Physical Hosts, Virtual Servers, Network Switches, Access Points, SAN, Firewall, Routers, PABX, UPS
Ensure all hardware and software assets are maintained and kept up to date on the asset register
Collaborate with colleagues to ensure daily backup routines are checked and media is stored in approved locations
Collaborate with IT Operations Manager in Head Office to ensure consistencies in systems implemented and support to the business
Arrange external technical support for issues that cannot be resolved in-house
Procurement of IT Hardware, Software and Services
Perform other duties as requested by the reporting manager
Daily Management of one IT support staff
Why work for our client as a IT Support Team Leader ? Working with a good company, with a strong pipeline of further work
Friendly atmosphere, very good staff retention
36.25 hours per week 9-5
Life Assurance
25 days pa holidays (plus BHs on top)
Pension
Salary IRO £35,000, potentially negotiable
Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu.
For more information, or to apply for the position of IT Support Team Leader , please contact Ewen.
At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes.
We dont collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will. Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so.
To find details on how we use this information, please read our privacy policy which can be found at macarthurrecruitment co uk, where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.
TPBN1_UKTJ
MacArthur Recruitment is working on behalf of a successful production organisation who are looking to hire a Senior IT Support Officer / Supervisor / IT Team Leader to look after the companys internal IT systems and support. Youll be managing a junior IT person.
The company is successful, well established and is a lovely place to work with friendly and supportive colleagues. You will also have support from Head Office. Dress criteria is smart- formal / casual.
The primary function and priority of the role is to work on projects such as server builds, hardware upgrades, procurement or other IT related project works. Your junior colleague will look after the day to day work such as initial customer support, basic desktop work, etc. We are looking for someone who is comfortable and proficient communicating with people (customers) in all formats, inside and out of the organisation and is able to prioritise workload in a timely fashion.
Skills required for the role of IT Support Team Leader , some of : Microsoft technologies - Active Directory, Exchange
Able to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service.
Strong problem-solving skills.
Ideally a background in some of - 1st, 2nd, 3rd line, Systems Admin or any other IT related skills
Experience of benefit / bonus for the role of IT Support Team Leader : Microsoft Hybrid (Exchange and Azure Entra).
Wintel administration and implementation.
CyberArk Identity, WorkspaceONE for MDM on Android and iOS
Cisco Meraki Firewall, Cisco WIFI, HPE Proliant Hosts, HPE Alletra SAN, Cisco Catalyst and Nexus switching
Proficiency with VMware vSphere or similar
MS SQL Server
Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu.
Responsibilities for the role of IT Support Team Leader : Provide a customer-facing support service to all users of IT technology
Deliver technical support for IT service requests logged by a user via the IT Service Desk, phone, email, or a colleague
Ensure a proactive and responsive service to all IT users, demonstrating good communication skills throughout the process
Log all requests on the IT Service Desk and maintain full documentation (including time taken).
Provide support for Microsoft operating systems, specifically Windows 10/11 and Windows Server 2008R2 to 2022
Support desktop applications, including but not limited to Microsoft Office (Outlook, Word, Excel, PowerPoint), antivirus software, and provide advice or training as necessary.
Support client devices, such as PCs, laptops, smartphones, and printers
Design / build / deploy / support / administer Physical Hosts, Virtual Servers, Network Switches, Access Points, SAN, Firewall, Routers, PABX, UPS
Ensure all hardware and software assets are maintained and kept up to date on the asset register
Collaborate with colleagues to ensure daily backup routines are checked and media is stored in approved locations
Collaborate with IT Operations Manager in Head Office to ensure consistencies in systems implemented and support to the business
Arrange external technical support for issues that cannot be resolved in-house
Procurement of IT Hardware, Software and Services
Perform other duties as requested by the reporting manager
Daily Management of one IT support staff
Why work for our client as a IT Support Team Leader ? Working with a good company, with a strong pipeline of further work
Friendly atmosphere, very good staff retention
36.25 hours per week 9-5
Life Assurance
25 days pa holidays (plus BHs on top)
Pension
Salary IRO £35,000, potentially negotiable
Some duties may need to be performed outside regular working hours, compensated by either overtime or time off in lieu.
For more information, or to apply for the position of IT Support Team Leader , please contact Ewen.
At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes.
We dont collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will. Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so.
To find details on how we use this information, please read our privacy policy which can be found at macarthurrecruitment co uk, where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.
TPBN1_UKTJ