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It Support Technician

Posted a month ago

  • Hertford, Hertfordshire
  • Permanent
  • 25 Days Holiday, Bonus, Progression
  • £28,000 to £32,000 /Yr
  • Sponsored

1st Line 2nd Line IT Support Technician



We are currently seeking an experienced IT Support Technician in the Hertford, to work for a 40+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry.



Key Responsibilities




  • Providing technical support via the company helpdesk to a wide variety of clients across the UK.

  • Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults.

  • Configuring new user IT/Print equipment

  • Networking devices and providing general support with any technical related queries.

  • Providing exceptional customer service to ensure issues are being resolved in a timely manner.





Essential Skills




  • Proven experience in hardware and software fault diagnosis and resolution.

  • Desire to continually enhance job knowledge and skills (Ongoing Training Provided)

  • A high degree of enthusiasm and self-motivation

  • Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc)



Desirable Skills




  • Experience in an IT support role

  • Experience in 1st/2nd Line Support

  • IT college or degree related course

  • Microsoft certifications or equivalent





KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER,