It Support Technician

1st Line 2nd Line IT Support Technician

We are currently seeking an experienced IT Support Technician in the Hertford, to work for a 40+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry.

Key Responsibilities

• Providing technical support via the company helpdesk to a wide variety of clients across the UK.


• Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults.


• Configuring new user IT/Print equipment


• Networking devices and providing general support with any technical related queries.


• Providing exceptional customer service to ensure issues are being resolved in a timely manner.

Essential Skills

• Proven experience in hardware and software fault diagnosis and resolution.


• Desire to continually enhance job knowledge and skills (Ongoing Training Provided)


• A high degree of enthusiasm and self-motivation


• Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc)

Desirable Skills

• Experience in an IT support role


• Experience in 1st/2nd Line Support


• IT college or degree related course


• Microsoft certifications or equivalent

KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER,