IT Technician

Life on the team The Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions.
In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you!
Were committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, youll discover a wealth of opportunities to grow your career even further.
What youll do
The role will be based onsite at one of our clients offices in Moray, Fife, Co Antrim
Provide basic to intermediate level desktop installation
Configuration, support and troubleshooting services in the Wintel environment
Providing basic desktop support, offering simple fixes and fixing known errors
Provide effective and efficient customer service to the customer
Communicate with the customer keeping them informed progress to avoid escalations
Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.
What youll need
An understanding of desktop/laptop technologies and windows operating systems
Desire to further your career in desktop support in a corporate setting
To be eligible for SC clearance
Customer focussed, happy to provide great service to users in a professional environment
Adaptable and welcoming of change and communicating change to customers
Great customer facing skills with the ability to build rapport with customers at all levels
Ability to develop technical skills.

TPBN1_UKTJ