Junior Application Support Analyst

The role

The Junior Application Support Analyst will support the development, maintenance, and optimization of the digital platform used within the EAP framework. This role is ideal for an individual looking to develop their skills in a dynamic healthcare environment with a keen interest in application management, client and business support. You will work closely with senior team members across different departments to enhance user experience by assisting with management of daily operations, resolving system issues and maintaining system documentation.

Responsibilities:

System Support:

• Assist in the daily management and support of the Uniphi system, ensuring smooth operation for internal and external users. Assist in troubleshooting minor issues reported by users, such as login problems or basic navigation help, escalating more complex problems to senior team members where needed.
• Help update and organize user guides and FAQs to assist healthcare professionals and internal users in navigating the system.
• Assist with application testing with the roll out of updates and hotfixes.

Client Support:

• Assist in preparing materials for client demonstrations and training sessions, such as slides and step-by-step guides.
• Shadow senior team members during client meetings and training sessions to learn how to effectively support clients in using the system.
• Help respond to client inquiries about system functions. Capturing requests and assisting in the scoping of functionality changes to the application.
• Implementation Support:
• Working with EAP team members to scope the needs of Clients using the existing system
• Assisting in the finalisation of portal builds and communication specifications

Documentation and Organization:

• Help maintain up-to-date records and documentation related to system processes and data management (e.g. Lean Business Cases, Use cases, Flow diagrams).
• Assist in organizing files and documentation required for system updates, validation and compliance (e.g., GXP, FDA 21 CFR Part 11).
• Support the team by keeping track of updates and changes to system processes, ensuring that documentation reflects these changes (e.g. Standard Operating Procedures and Work Instructions)
• User Acceptance Testing documentation for new portal builds or re-configurations of existing builds.

Team Support:

• Provide general support to the Digital Platform Lead and other team members as needed, including scheduling meetings and taking notes.
• Contribute to team meetings by sharing updates on assigned tasks and learning about upcoming projects.
• Participate in on-the-job training sessions to build knowledge of the digital platform and the EAP projects it supports.

Candidate Requirements:

• Education: Bachelor's degree or diploma in Life Sciences, Information Technology, or any relevant field.
• Experience 1-2 years
• Familiarity with Microsoft Office (e.g., Excel)

Skills:

• Strong organisational skills and attention to detail, with the ability to follow procedures accurately.
• A willingness to learn new systems and tools, with a proactive attitude towards developing new skills.
• Good communication skills for assisting with user inquiries and working within a team.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Check out our EVP to see why you should join us:

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.