Key Account Director

Join Our Team as a Key Account Director at Swiipr! Are you ready to embark on an exciting journey that combines innovation, strategic client management, and global travel? Swiipr is seeking a dynamic and adaptable Key Client Account Director to lead our key client accounts to new heights of success - across continents! Why Swiipr? Join our mission to bring fintech speed and user experience to one of the last bastions of inefficiency - travel disruption and pay-outs. In a post Covid world, self-service, contactless digital solutions are more critically important, and airlines need to leapfrog legacy systems and put customer satisfaction and digital efficiency at the core of their operations. Swiipr is here to help deliver that. Your Role Reporting directly to the Business Development Director, as our Key Account Director you'll be the globe-trotting ambassador for Swiipr, nurturing relationships with our key clients globally. Your responsibilities will take you between our London office and client locations, ensuring seamless delivery, exceeding revenue targets, and most importantly identifying new opportunities for growth through building solid relationships with the partner. From boardrooms to airports, you'll be the face of Swiipr, driving success on a global scale. As the main contact for Swiipr's key airline accounts, you'll be at the forefront of driving success and fostering strong relationships with our valued clients, drawing from your experience and track record of success in delivering solutions to the airline industry. Key Responsibilities Strategic Account Management : Take charge of managing our key airline accounts, ensuring alignment with budgetary targets and identifying innovative avenues to expand the relationship, thereby driving incremental revenue for Swiipr. Holistic Project Management : Spearhead all account-related activities, effectively liaising with internal and external stakeholders. Collaborate closely with colleagues in operations, product and technology to ensure seamless delivery of initiatives, meeting agreed timelines and quality standards. Building Trusting Relationships : Cultivate trust across various stakeholder departments, advocating for Swiipr's products and their benefits. Ensure ongoing projects are managed efficiently and delivered punctually, fostering long-term partnerships built on mutual understanding and respect. Effective Communication and Negotiation : Articulate the strategic and financial value of Swiipr's products, negotiating and driving favorable outcomes for the company. Confidently manage expectations, timelines, and pushback when necessary, maintaining a focus on achieving mutually beneficial results. The ability to have a bilateral understanding of the wants, needs and opportunities of both the client and the company. Client-Centric Approach : Develop a deep understanding of the client's pain points, needs, and requirements, proactively proposing tailored solutions that align with their objectives and drive satisfaction. Governance and Compliance : Ensure all projects and commitments are contractually sound, with internal approvals and governance procedures completed prior to commencement, ensuring adherence to company policies and standards, with a calendar of meetings to take place with each client, managing meeting attendees and minuting appropriately. Relationship Growth and Nurturing : Foster the growth of strategic relationships by continuously identifying opportunities for expansion and enhancement of services. Gain comprehensive knowledge of product sales and operations to pinpoint optimal growth avenues. Strategic Vision and Initiative Leadership : Bring a forward-thinking perspective to the table, going beyond short-term gains to envision and orchestrate long-term strategies that align with Swiipr's overarching goals. Lead key initiatives, leveraging your ability to manage multiple moving parts effectively. Collaboration with Product Team : Collaborate closely with the Product team to provide insights and contribute to the evolution of the product roadmap, ensuring alignment with client needs and market trends. Subject Matter Expertise (SME) and Knowledge Sharing : Become the go-to expert on the client and their products and jurisdictions, providing valuable insights and sharing best practices with colleagues managing other accounts, fostering a culture of continuous learning and improvement. Skill Requirements Commercial Acumen : Demonstrated track record as a commercially driven professional with exceptional key account management and negotiation skills, driving for success and ensuring mutually beneficial outcomes for all stakeholders. Industry Expertise : Previous experience in the airline industry or a similar operational environment is essential, providing valuable insights into the unique challenges and opportunities within the sector. Payments services experience would also be advantageous, but is not essential. Payment Knowledge : Whilst not a requirement, familiarity with payments systems is advantageous, enhancing your ability to address diverse client needs and preferences. Interpersonal Mastery : Exceptional communication, motivational, and interpersonal skills are paramount, empowering you to build and nurture relationships with stakeholders at all professional levels. Dynamic Presentation Skills : Mastery in delivering captivating presentations and fostering meaningful connections, exemplifying your ability to engage and influence diverse audiences effectively. Strategic Problem-Solving : A lateral approach to problem-solving enables you to navigate challenges creatively, driving innovative solutions that exceed client expectations. Sales Proficiency : Proven experience in sales and solution-oriented approaches, grounded in active listening and understanding of customer needs, positions you to deliver tailored solutions that drive value. Organisational Excellence : Excellent organisational skills ensure seamless execution of tasks and projects, maintaining efficiency and effectiveness in a fast-paced environment. Contract Management : Experience in managing through to completion complex contracts, and adeptness in managing the relationship throughout, make you an invaluable team player both sides, underscoring your ability to navigate intricate agreements and foster long-term partnerships. Team Collaboration : A collaborative mindset and the ability to thrive in a highly pressurised office environment make you an invaluable team player, ensuring success and fostering a culture of collaboration. Flexibility and Mobility : Willingness and ability to travel as needed, with no restrictions on international travel, including conferences and events. You will need to possess a valid passport and demonstrate your readiness to engage with global team members and clients. Specialist & Technical Skills CRM Proficiency : Demonstrated knowledge and hands-on experience in utilizing Customer Relationship Management (CRM) systems, leveraging them to effectively manage client interactions and drive business outcomes. JIRA and Confluence Mastery : Strong familiarity and proficiency in working with JIRA and Confluence platforms, enabling efficient project management, collaboration, and documentation. LinkedIn Expertise : In-depth understanding of LinkedIn's functionalities and best practices, harnessing its power to cultivate professional networks, generate leads, and amplify brand presence. Contract Management Skills : Proficiency in handling commercial contracts and addendums, ensuring compliance and mitigating risks while fostering mutually beneficial agreements. Project Management Aptitude : Proven experience in project management, including the creation and utilization of dashboards to monitor progress, identify bottlenecks, and drive timely execution of deliverables. Microsoft Office Proficiency : Strong working knowledge of Microsoft Office suite, encompassing applications such as Word, Excel, PowerPoint, and Outlook, facilitating seamless communication and collaboration. Cross-Functional Collaboration : Ability to orchestrate teams across diverse functions, including IT, operations, product development, and client services, fostering synergy and alignment towards common goals. Adaptability and Learning Agility : Demonstrated ability to quickly grasp and adapt to new software systems, including the Swiipr platforms, showcasing a commitment to continuous learning and professional growth. Qualification & Experience Requirements A Bachelor's degree, ideally in a relevant field such as Business Administration, Marketing, or Information Technology. Certifications or courses in project management, CRM systems, contract management or related areas would be beneficial. Airline Industry Experience Is Required. A note to recruitment agencies - we have this role covered at the moment; we politely request you do not make unsolicited calls or applications. #J-18808-Ljbffr