Key Account Manager (Digital Marketing)

Title - Key Account Manager (Digital Marketing)
Salary - £28,000 to £32,000 Basic D.O.E. plus uncapped bonus
1 - 50 Employees

We are Click Consult, a multi-award-winning search marketing agency working with prestigious brands and SMEs to maximise their online visibility. We are a team of 50 talented individuals who share a common goal to bring success to Click Consult and our clients. Expertise and energy are valued. Personal strengths and dedication are recognised.

The role

As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for an experienced Account Manager to join our team. You will be responsible for a portfolio of 5 - 10 clients based across the UK, with the occasional client abroad.

You'll have uncapped bonus potential for upselling, cross-selling and renewing your clients.

Experience within digital marketing would be an advantage but full training on our proposition will be provided, our primary services are SEO and PPC.

Our culture and rewards

We work hard, but we also make sure our team is not overworked by creating regular capacity plans and sharing the load in a fair and collaborative manner. Working in a relaxed and supportive atmosphere, you will have regular team meetings and 1-2-1s with your manager to engage and develop.

● Hybrid working policy (3 days in office, 2 from home)
● Excellent training and development opportunities
● 22 days holiday increasing to 27 with long service plus bank holidays
● Plus everyone gets their birthday off
● Plus 2 Personal Days per year
● Perkbox
● Quarterly funded company social activities
● Quarterly employee recognition and rewards up to £1,000
● Quarterly bonus scheme
● Mental health support and employee helpline
● Flexible working available on request
● 'Me Time' (allowance to attend personal appointments)
● 10 days full sick pay increasing to 20 days with long service
● Life assurance benefit

Specific responsibilities will include:
● Working with new and existing clients to ensure that we deliver the highest level of service
● Maximise all potential business by upselling and cross-selling additional services
● Maintaining regular contact with clients to understand their priorities and objectives
● Attending client meetings where needed to carry out performance reviews and renewals
● Liaise with our internal delivery teams to ensure we're achieving client objectives
● Understand and interpret client data in a clear and commercial manner - identifying opportunities and challenges
● Create contracts, proposals, monthly reports and marketing literature to support the growth of your clients
● Up-to-date knowledge of performance marketing trends and strategies

We'll support you with:

● Expert delivery teams across SEO, Content Marketing, PPC, Design, Content and Social
● A senior peer to support with all opportunities and issues
● Clear workflow management systems (Pivotal Tracker and Monday.com)
● A relaxed and supportive culture
● Training around our service proposition, tools and software (Google Analytics and Data Studio)

Relevant skills and experience include:

● Previous experience in Account Management role (preferred)
● Previous experience in the Marketing industry (preferred)
● Good commercial awareness
● Drive to meet and exceed customer expectations
● Ability to manage own workload to ensure that individual, team and company targets are achieved
● Excellent verbal and written communication skills
● Excellent presentation skills

If you feel you have what it takes to make the most of this opportunity and be part of our expert Account Management team, we want to hear from you!