Key Account Manager (PMS/Payments)

Key Account Manager (PMS/Payments), London £50K-£60K + Benefits + Commission

We're pleased to be working with one of the largest global hospitality tech solutions in the world and their senior leadership team as we look for a 11 Key Account Managers to join their dynamic PMS Key Account Management team in multiple locations including London UK, Dortmund Germany, Madrid Spain, and Vienna Austria. 

This is a fantastic opportunity for a motivated and dynamic person who will play a crucial role in satisfying, retaining, cross-selling, and upselling to our valued customers.We’re looking for someone well-versed in harmonizing various departments and stakeholders to ensure a seamless and positive customer experience. 

Responsibilities: 

· Commercial Focus: Drive revenue growth through identifying upsell and cross-sell opportunities, negotiating contracts, and meeting booking quotas. Collaborate with global peers to maximize revenue potential. 

· Customer Satisfaction: Serve as the central point of contact, understanding customer needs and challenges, and ensuring a seamless experience. 

· Support: Provide vital support to customers, addressing concerns and coordinating with Ops teams for effective solutions. 

· Collaboration: Work closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors, to meet customer demands. 

· Customer Advocacy: Articulate customer needs and pain points to internal teams, driving improvements in service and product offerings. 

· Manage a portfolio of named accounts, creating individualized account plans. 

· Monitor customer performance and coordinate resolutions for discrepancies. 

· Conduct Quarterly Business Reviews (QBRs) to review performance and identify business opportunities. 

· Track and maximize revenue/volumes against forecasts for new accounts/products/services. 

· Coordinate and negotiate renewals, repricing activities, and ensure compliance with regulatory changes. 

· Maintain updated customer information in Salesforce and other repositories. 

· Take accountability for major incident resolutions, coordinating with stakeholders for rapid service resumption. 

If you're interested in this opportunity and would like some further information or know someone who might be please email: Julia Marshall, Roxanne Mongie or Thomas Finn