L2 Support Engineer- Microsoft 365

Position: Level 2 Support Engineer - Microsoft 365 Overview: We are seeking a skilled Level 2 Support Engineer to join our team at a Microsoft Gold Certified company. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365. The ideal candidate will have a solid background in troubleshooting, administration, and optimization of Microsoft 365 services. Responsibilities: Advanced Troubleshooting: Investigate and resolve escalated technical issues related to Microsoft 365 applications and services. Collaborate with Level 1 support and other teams to provide timely solutions. Administration and Configuration: Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, and Teams. Implement security policies and compliance measures within Microsoft 365. End-User Support: Provide expert support to end-users, ensuring a positive experience with Microsoft 365 applications. Conduct training sessions to enhance end-users' proficiency in Microsoft 365 tools. Documentation: Maintain detailed documentation of support processes, issue resolutions, and best practices. Contribute to the knowledge base for Level 1 support. Collaboration with Microsoft: Interface with Microsoft support for advanced issue resolution and product insights. Stay informed about Microsoft 365 updates, features, and best practices. Qualifications: Proven experience as a Level 2 Support Engineer with a focus on Microsoft 365. Strong knowledge of Microsoft 365 applications, including but not limited to Exchange Online, SharePoint, and Teams. Familiarity with security measures and compliance standards within Microsoft 365. Excellent communication and customer service skills. Skills: microsoft 365 Microsoft Windows