Land Operations Executive

At Adaptable Recruitment we have a fantastic opportunity for a Land Operations Executive to join an Ever Growing Travel Specialist company in the Chester area.
Package : up to £23,000 DOE - (9-5pm - 37.5 hours) - 13 months Fixed Term Contract
Holidays: 22 days + bank (increasing 1 day per year)
Location: Chester - Fully Office based - Parking on site - hybrid to be considered for the right candidate

Main Responsibilities To Include:
Manage and resolve customer queries, primarily land queries.
Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Fulfil any critical support as directed by Manager
Handle incoming calls from Agents regarding documentation and Admin queries.
Investigate booking anomalies and irregularities
The Ideal Candidate:
GCSE English and Maths: Level 4 or above (or equivalent)
Excellent telephone manner
Skilful with Microsoft Office (word/excel)
Experience dealing with conflict resolution
Great attention to detail and accuracy
A flexible and adaptable approach to work
Excellent team player with the ability to work independently
Benefits To Include:
This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate
22 days holiday rising 1 day per year (up to 25)
A flexible and adaptable approach to work
Competitive salary
Company Pension Scheme
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance
Health & Wellbeing Hub (including EAP)
Partner Exclusive Concessions
Staff Travel Discounts
Employee Discounts Platform
Eye Care eVouchers
Long Service Awards
Lots more perks!

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