Lead Business Analyst

Perform basic consulting activities (information gathering, analysis, problem resolution and presentation) in accordance with assignment objectives. • Resolve customer needs to the application of analytical techniques; applying these techniques to identify required information characteristics. • Communicate often complex information to customers, colleagues and managers in a clear, unambiguous style; demonstrating traceability and justification of this information.
• Work with a range of stakeholders to identify, qualify and analyse requirements, practice and constraints which underpin business analysis and other activities throughout project and service lifecycles. • Influence suppliers, stakeholders and colleagues in respect of securing positive outcomes in relation to core analysis activities. • Communicate through a variety of media including specialist tooling as well as face to face, email, web technologies, and MS Office products including MS Word, Excel and PowerPoint to a high written and verbal standard. • Work closely with diverse subject matter experts to identify and understand and articulate domain characteristics. • Actively participate in internal and external working groups, committees and other forums as required, demonstrating ability to clearly articulate the position of the project/service/organisation to audiences of mixed technical ability and understanding. • Communicate clearly and effectively with staff at all levels, making ‘on the spot’ decisions as required and in the context of the wider project/service end to end delivery timelines. Optional • Produce learning material and deliver learning activities to a variety of audiences (users of project deliverables). • Key relationships to include: Responsibility for Analysis and Judgement • Analyse and evaluate business processes; identifying alternative solutions including assessment of process feasibility and articulation of process requirements. • Develop models using established business modelling techniques as directed with input from subject matter experts and communicate results back for review and confirmation. • Use established requirements definition techniques as directed to identify current problems and elicit, specify and document functional and non-functional business requirements. • Use test plans and outcomes to specify user instructions. Actively contribute to designs and solution development activities aimed at fulfilling requirements. • Handle complex analysis activities in often contentious situations to ensure common understanding of difficult and sometimes unpalatable ideas. • Receive and respond to challenges and clarification requests relating to analysis activities and outputs. • Rapidly identify risks or issues relating to or uncovered by analysis activities. Ensure these are accurately and formally raised with line/project/service management. • Has specialist knowledge and experience of analysis techniques and procedures, acquired through degree level or equivalent plus additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience Responsibility for Planning and Organisation • Work across all phases of projects either alone or with a small team including identification, assessment and management of risks and production of realistic plans and contribution towards lessons learned. • Make use of formal analysis methodologies and toolsets where appropriate in order to undertake analysis activities. • Contribute to wider team/project/service planning. • Assess progress of analysis activities and feed these into the appropriate line/project/service management processes for planning. • Providing estimates of the work involved in achieving the business aims to enable a business case to be considered • Identifying new and alternative approaches to performing activities in order to optimise the current working practices and contribute to continuous improvement across the department. This includes the analysis of processes, assessment of the potential benefits of the approaches considered, documentation of the processes and implementation of them. Responsibility for Policy and Service Improvement & Development • Specify and develop test scenarios for new / updated processes delivering improved ways of working for the end user, enabling efficiencies and planned business benefits. • Work on operational needs and problems, producing recommendation of improvements to processes and organisation. • Contribute to the review of the performance and effectiveness of the organisation/department/project/service, including participation in ‘lessons learned’ workshops and implementing lessons into future activities. • Ensure the profile and perception of Business Analysis is enhanced/maintained with all stakeholders whether internal or external by delivering a professional service. • Work as part of a team to improve information service delivery to system users • Review and implement processes and procedures to ensure alignment with changing business requirements. Responsibility for Financial and Other Physical Resources • Safe use of own and others IT equipment • Responsible for installation of own software Responsibility for Human Resources • Mentor new staff as required, using own knowledge, skills, expertise and experience to positively influence skills and approach to Business Analysis. • Participate in peer to peer review and assurance activities within own team. • Undertake Continuous Professional Development and take part in knowledge sharing activities, learning and sharing before, during and after all activities. Responsibility for Information Resources • Establish, modify or maintain a data structure and its associated components (e.g. entity descriptions, relationship descriptions, attribute definitions) by applying data analysis and modelling techniques. • Record and analyse test results and report negative outcomes. • Working to the specifications provided, define test conditions, design test cases and create test scripts and supporting data. • Work with colleagues and clients to create technical support literature documentation through all stages of the publication process using technical publication concepts, tools and methods. • Work closely with Line/Project/Service Management to ensure analysis outputs are valid, unambiguous, traceable and consumable through their intended lifespan.
• Reviews and interprets data, producing reports that highlight key problem areas in order to proactively improve systems. • Liaison with system users/administrators/developers to analyse and design software solutions to lay the basis for issue resolution or development projects. Responsibility for Audit, Research & Development • Undertake requirements analyses; carry out research, gather, collate and present findings which accurately reflect the needs of stakeholders Optional • Assist in the preparations for user test evaluations and in the operation of the test environment• Be responsible for maintaining the test environment by ensuring that the requirements produced are testable and have corresponding support for testing. Freedom to Act • Interpret, execute and record test cases in accordance with project test plans. • This role reports to a Line Manager with 'matrix' reporting to Project/Service Managers. • Manage own time effectively to prioritise competing demands, generally working with minimal supervision. Experience working in Healthcare is mandatory.