Leasehold Advisor

Role Purpose�

Providing expert advice and information to leaseholders and delivering excellent customer service.
To work collaboratively with others to deliver the Leasehold Team plan.
Responsibilities

• To resolve disputes with leaseholders and arrange the associated compensation and write-offs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.
• To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.
• To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.
• To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements.� Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.
• To identify ways in which the service can be improved, reflecting feedback from customers playing a key role in minimising the administration fee, through efficient and thoughtful working practices.

Requirements�

• Experience of providing specialist advice and information to leaseholders.
• Experience working in councils or housing associations�
• Experience of resolving disputes with leaseholders and arranging the associated compensation and write-offs
• Experience of working with contract administrators and consultants to ensure that consultation letters and costings are correct and leaseholders are advised appropriately.

Contract�

• Monday to Friday 9am to 5pm (hybrid position)
• PAYE via Umbrella�
• Initial 3 to 6 month ongoing contract with the opportunity to extend�

If you are interested in this position AND meet the requirements, APPLY NOW!