| Purpose of the Role |
| To provide site based leasing management services to an exciting new build residential development comprising 306 apartments in a scheme in Milton Keynes. To take a lead in scheme tours/viewings, vetting of applicants and the upselling of additional services within the scheme. Working closely with the leasing team to ensure a high level of customer service is provided to residents at all times, being a main point of contact from enquiry stage, viewing/tours through to resident move in. |
| Key Responsibilities |
Marketing and Letting- To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback
- Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
- Co-ordinating the online marketing of available apartments
- Ensuring all enquires are responded to in line with agreed service levels
- To coordinate with 3rd party agents as required
- In conjunction with the General Manager/Leasing Manager - carrying out regular rent analysis & leasing performance of the local market
- Meeting prospective tenants, conducting viewings and negotiating rental offers
- Completing applicant vetting requirements
- Completing new let paperwork in line with strict procedures
- Appraising/quality checks of apartments, advising the Leasing Manager as to recommended rents for both properties coming to the market and those where tenants wish to renew
- Seeking and building corporate relationships with relocation agents, City employers and other agents to generate lettings enquiries
- Co-ordinate renewal communications and negotiations
- To ensure arrival packs are prepared, and keys are ready for tenant move in's
- As part of the wider site team; create a community feel through communication, events and innovations
- Ad-hoc projects provided by the General Manager/Residents Services Manager
- Provide first class customer service to residents and applicants
Asset Performance Management- Providing regular letting performance reports to the Leasing Manager/General Manager.
- Regular apartment appraisals and maintaining databases for reporting on rental values, both ERV and market rents, ensuring rental growth is achieved.
- Assisting with the negotiation of renewals where required.
- Where applicable, working with client-specific lease up software to increase rents and decrease voids.
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset. |
| Skills, Knowledge and Experience |
Personal Attributes- Strong customer service ethic
- Positive, can-do attitude
- Initiative and the ability to think outside the box
- Common sense approach
- Outgoing, warm and friendly personality
- Team player
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate
- Social media literate
Previous Experience- Relevant experience within a busy leasing environment essential
- Good understanding and knowledge of leasing best practice essential
- ARLA qualification required
- Proven track record of target based performance
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