Lettings Officer FTC 12 Months

Lombard Recruitment is looking to recruit:�Lettings Officer offered on a fixed term contract of�12 months�Hybrid�level

Our client has�invested�more than��3�billion into�high-quality�affordable housing their entrepreneurial spirit combined with�technical�expertise has got our client to where they�are today which�will enable�future sustainable growth�

�As an�experienced�Lettings Officer�you will�demonstrate�strong organisational skills�can assess applicant eligibility�communicate effectively with customers to ensure a smooth moving in experience into their new homes and accurately record information on to CRM�systems

As the first point of contact for�new residents�you will be representing our client where they believe in exceptional customer service to reflect the values of our organisation

Key duties:

• To let homes to those in need�likely Affordable Rent�nominated by local councils�


• Carry out onboarding functions for our residents at the sign up stage


• To work closely with our Project Managers to ascertain handover dates and information surrounding our new developments.


• To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents.


• To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice.


• To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy�agreement


• To ensure that residents are aware of our digital sign up process and that they utilise the resident portal.


• To prepare sign up documents, including tenancy agreements for residents ahead of the sign up.


• To carry out viewings and sign up of available properties�this would include scheme demonstrations and explanations of how to use other services in the home.


• To monitor all properties on Notice to ensure that void turnaround times for vacant properties are kept to a minimum.


• To work closely and proactively with viewing agents, ensuring that new lets are carried out as promptly as possible and that a good customer experience is delivered in the process.


• To promptly and accurately ensure that all new tenancies are entered into the housing management system as instructed by management.


• To support our drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes.

About you:

• Worked within a lettings team and is familiar with the different methods of requesting nominations with Local�Authorities


• Has experience and knowledge of Lettings within the Private or Housing sector


• Strong organisational skills


• Ability to adapt and deal with a very fast paced environment


• Able to multitask in a busy workplace

On Offer:

THIS ROLE IS A FIXED TERM 12 MONTH CONTRACT

�38k salary plus 10% bonus�Scheme�Generous�holiday allowance Pension + other lifestyle benefits

Hybrid working�

Monday to Friday 08.30am - 17.00pm

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