Lifeline Operator

Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for two Lifeline Operators to join their team.

If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you.

 

• £14.17 per hour


• Rolling shift pattern: 4 late shifts (2pm-11pm), 2 days off, 4 early shifts (7am-4pm), 2 days off, 4 night shifts (10.30pm-7.30am) then 4 days off


• You may be required to undertake additional hours for which overtime will be paid or TOIL granted


• Applicants will need to be available immediately


• DBS clearance is a requirement of this role


• Applicants must hold a full, valid driving licence and have access to a motor vehicle

 

Duties and responsibilities: 

• Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs


• Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment


• Monitoring CCTV and assisting police officers with the playback and copying of recorded images


• Receiving and responding to out-of-hours emergency requests on behalf of the organisation


• Entering and maintaining accurate information about clients on the IT system


• Performing a variety of other administrative duties as required

Skills and experience required: 

• Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations


• Experience of basic administration (filing, post, data entry)


• IT proficient, with a good knowledge of MS Office and database systems


• Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity


• Understanding the needs of elderly and disabled residents to preserve their independence.


• Grade C (or above) GCSE Maths and English or equivalent qualification/experience


• Full, valid driving licence and access to a suitable motor vehicle


• Empathetic listener with excellent communication skills both verbally and in writing.


• Self-motivated, with initiative and the ability to work competently under pressure


• Takes a positive, helpful, resourceful and innovative approach to work and problem-solving