Local Technology Support Administrator / IT Helpdesk

Job Title: Local Technology Support Administrator
Location: Brighton
Salary: £23,920 - £27,040 depending on experience
Job Type: Permanent - Full Time
Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you.
About the role:
As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them.
What you'll do:
Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues.
Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs.
Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet ser...