Logistics & Customer Service Coordinator

Logistics / Customer Service Coordinator - initially offered as a 12 month contract

£Competitive plus annual bonus

Birmingham Business Park, B37 - hybrid working available after probation

Mon - Fri, 9am - 5pm

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

• Create and update orders and delivery requests in accordance with the Company’s procedures


• Develop and maintain good and effective working relationships between customers, suppliers and sales staff


• Support the sales teams in their objectives


• Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff


• Check customer and manufacturer acknowledgements


• Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to


• Work with colleagues to achieve team objective and KPI targets


• General office duties such as visitor reception, admin and filing

Essential Experience:

• Well-developed telephone call handling skills


• Have excellent written and oral communication skills


• Must be able to communicate effectively and be polite and assertive when required


• Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc


• Ability to work calmly under pressure and make correct decisions


• Ability to listen and be patient when required


• Able to work accurately and quickly


• Must show evidence of being organised and responding promptly


• Evidence of building relationships with customers or suppliers


• Have relevant experience of customer service support and administration


• Good IT Skills - Outlook, Word, Excel and general Windows environment


• Must reside within a commutable distance form the office

Desirable Experience:

• Knowledge of managing orders within customer credit limits


• Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk